Question 1

How fresh is the coffee I'm ordering?

Accepted Answer

Coffee roast freshness is extremely important to us, that's why we package and ship your order within a week of roasting.

Question 2

Shipment was opened or damaged, what should I do?"

Accepted Answer

We ship your coffee in well packaged boxes or bubble mailers so damage to the coffee package itself is rare.  If you receive a shipment that was damaged in shipment and a coffee bag was punctured or opened, then do not use the coffee.  Take a picture of the package as you received it and send it to us by email along with your order number and shipment information.  We will ship you a new one.

Question 3

What are the dimensions of the Grand Bar?

Accepted Answer

The Grand Bar is about 9 feet wide, 8.5 feet tall and about 9 feet in depth.
We require at least a 10x10x10 space for the Grand Bar to fit and operate.

FREQUENTLY ASKED QUESTIONS