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FREQUENTLY ASKED QUESTIONS

  • How fresh is the coffee I'm ordering?
    Coffee roast freshness is extremely important to us, that's why we package and ship your order within a week of roasting.
  • Shipment was opened or damaged, what should I do?"
    We ship your coffee in well packaged boxes or bubble mailers so damage to the coffee package itself is rare. If you receive a shipment that was damaged in shipment and a coffee bag was punctured or opened, then do not use the coffee. Take a picture of the package as you received it and send it to us by email along with your order number and shipment information. We will ship you a new one.
  • What are the dimensions of the Grand Bar?
    The Grand Bar is about 9 feet wide, 8.5 feet tall and about 9 feet in depth. We require at least a 10x10x10 space for the Grand Bar to fit and operate.
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